Having trouble booking online? Don't have a credit card, or just prefer not to pay online? Please email us at firstname.lastname@example.org and we'll do our best to accommodate you.
Want to make a booking for a time that isn't available through the online booking system? Depending on the circumstances we may be able to accommodate you. Email us at email@example.com and we'll see what we can do.
You've booked but have had a change of plans and need to re-schedule? As long as you give us more than 24 hours notice we can usually accommodate. Email us at firstname.lastname@example.org and we'll see what we can do.
Don't have email, or need to speak with someone urgently? Give us a call on 0508 445694. If we don't answer right away be sure to leave a message, and make sure you leave your number! We'll call you back as soon as we can.
Not sure what the difference is between the different types of tours? There's a separate webpage describing each of them — see the Tours menu at the top right of this page. Or give us a call on 0508 445694 to discuss.
Visiting Glowing Adventures in the New Zealand winter is a great idea. You’ll beat the crowds of tourists from the summer, and with more moisture in the air the glow worms are very happy. We also take extra special care of you in the winter. You’ll be welcomed into our farm house where we’ll give you cosy thermals, a fleece jumper, shorts, warm socks, gumboots and safety gear to wear. If you think you are too old to enjoy a good splosh in the mud in your gumboots then think again! After the tour you can warm up with a hot shower, pop back into your clean clothes and we’ll deal with the washing while you enjoy a mug of tea and biscuits.
The best way to find out what to expect on the tour is to take a look at the two minute video at the bottom of this page.
On an “Off the Beaten Track” eco tour our knowledgeable guides will escort you through beautiful native New Zealand forest and into untouched caves, here in the Waitomo district. We take small tours of no more than 8 people so have the ability to move slowly through the caves, to enjoy, explore, and take in the surroundings, including our mesmerising glow worm displays.
You’ll see the caves just as nature intended. There are no handrails, electric lights, concrete paths, or other modifications, and the tour involves climbing over boulders, up hills and wading through streams. A moderate level of fitness is required.
Cameras are welcome on our adventures, as long as they fit in your pocket as you’ll need your hands free. A small digital camera or phone is best. Our guides also take photographs of you during the tour, and we’ll email them to you afterwards for free! Keen photographers hoping to bring larger equipment to capture the scenery may wish to consider one of our Photography Tours.
If you don’t have your own wheels there are 3 companies that offer transport to Glowing Adventures from nearby, depending on where you are in the Waitomo district. Check out our FIND US page for all the details.