If you need to cancel or reschedule your tour please let us know as soon as possible, by email to firstname.lastname@example.org.
Cancellations made at least 24 hours prior to the scheduled tour time will receive a refund of 80% of the total ticket price.
Unfortunately we are unable to offer any refund to those who cancel less than 24 hours prior to their scheduled tour time.
Very occasionally we are forced to cancel or reschedule a tour due to flooding or other unusual circumstances. If that happens a full refund will be given.