If you need to cancel or reschedule your tour please let us know as soon as possible, by email to firstname.lastname@example.org.
Unfortunately if you cancel your tour within 24 hours of your tour commencing, or if you simply don't turn up, no refund will be given.
If you give at least 24 hours notice that you need to cancel we will refund 90% of your payment, and retain a 10% admin fee.
If you give at least 24 hours notice that you would like to change the day and/or time of your booking there will be no additional charge. Changes are of course subject to availability.
If you wish to change the day and/or time of your tour with less than 24 hours notice, or if you are late and miss your tour and would like to rebook a later tour, a charge of 50% ($79.50 per person) will apply. Again, this is subject to availability, and during peak periods we may not be able to offer you an alternative tour time.
Very occasionally we are forced to cancel or reschedule a tour due to flooding or other unusual circumstances. If that happens a full refund will be given.