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Frequently Asked Questions

What is different about Glowing Adventures tours compared to other tours in Waitomo?

How are you keeping people safe from COVID-19?

Keeping our staff and customers safe has always been our number one priority. Here are the extra measures we are taking in response to COVID-19:

What do I need to bring?

Nothing! We provide everything. You will get a little wet and a bit muddy so let us do the washing while you head off to enjoy the rest of your day.

Once I arrive at the office how far do we have to travel to get to the caves?

Unlike other Waitomo cave tours that include travel time in the tour, once you arrive at our office/house you are already here! No hopping into a minivan and bumping along the countryside. The caves are a short walk through farmland and bush from where you park your car.

In the 4-hour tour how long will I be underground?

Approximately 2.5 hours. A typical tour is broken down as follows:

Do I need to book or can I just show up?

You definitely need to book to avoid disappointment. We are a small family-operated company and while there are border restrictions here in New Zealand we are not running at full capacity. We are only taking bookings on request. It's easiest to email us for your enquiries or booking requests.

Can I bring a camera?

Yes, you can bring a small camera. A lot of people bring their phones to take pictures, which is fine. There is a small zip-up pocket in the clothing we provide that fits a phone or small camera perfectly. Please no large cameras, tripods or selfie sticks as for safety reasons you need your hands free at all times when moving through the caves. If you’re a keen photographer and you wish to bring larger equipment you may wish to consider one of our private photography tours.

Can you pick me up from...?

As a small company we can’t offer pickups but there are 3 local companies that offer transport services locally depending on where you are in the Waitomo district.

If you are in Te Kuiti township contact Val Taxi Services on 07 8786265 or 021 1543618.

If you are in Otorohanga township contact Cave Shuttles and Taxi services on 07 8739083.

These companies all need to be pre-booked and you will need to contact them directly for their rates. Happy travel planning and we look forward to showing you around our piece of paradise soon.

What if I have a change of plans and need to cancel my tour?

If you need to cancel your booking please let us know as soon as possible. In some cases we can give a refund, but only if we have enough notice so we can try to re-sell your spaces. Please see our cancellation policy for further details.

If it is raining will the tour be cancelled?

No, not normally. If it is raining you will just get a little wet on the walk down to the caves and we provide raincoats if needed. It can be a bit more slippery and muddy when it is wet but our customers tell us it adds to the fun!

If there has been heavy rainfall and flooding we will run our “dry tour route” which means instead of walking through the cave stream you will wear a harness and clip onto a safety line, which is on a ledge just above the water. This way you will stay dry and safe while exploring the cave and glow worms.

In rare cases, after heavy rainfall and extreme flooding, we may need to cancel a tour for safety reasons. In this case we will give you a full refund and try to contact you as soon as possible. For this reason please always leave a contact number when booking.